Exchange Policy

LuLu Stunner Haute does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. Items must be returned within 14 days of the date you received your order. Please return to the following address.

6442 Chelwynde Ave, Phila, PA 19142.

Please use the postcard inside your package to note the reason for your return. Insert it inside your package along with the item(s) you are returning.

Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return. Eligible items may be returned for store credit. All sale items are non-exchangeable. Clearance items, discounted items and items purchased on promotion are FINAL SALE, which included bodysuits and swimwear.

Once we have determined your item is in good condition you will be emailed store credit information. Please allow 5-10 days for your return to be processed and finalized.

Order Not Delivered or Returned to Sender

In the event that your order is returned as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost. Please ensure that your address is correct when you place your order. 

By completing a purchase with us you are agreeing to our full return policy. If you have any questions, please send an email to lulustunnerhaute@gmail.com.